Privacy Policy

This website, prokar.co.uk, is the website of Professor Prokar Dasgupta OBE, a private Consultant Urologist. Professor Dasgupta is the data controller for the personal information collected through this website and through enquiries to his private practice.

Address: The London Clinic, 145 Harley Street, London W1G 6BJ
Email: 145harleystreet@gmail.com
Telephone: +44 20 3996 1833
ICO registration number: [ICO REGISTRATION NUMBER]

Questions about this policy, or about how your information is used, are handled by our Practice Manager, Katie Fraser, using the contact details above.

We only collect personal information that you choose to give us, or that is needed to run the website. This includes:

• Enquiry form: your name, email address, telephone number, the area you need help with and the message you write.
• Emails and telephone calls: your contact details and whatever you tell us.
• Health information: details about your symptoms, diagnosis or treatment, if you include them in an enquiry or provide them when you become a patient.
• Website usage: if you accept analytics cookies, information about how you use the site, such as the pages you visit and the type of device you use. This does not identify you by name. If you decline analytics cookies, the site still sends Google an anonymous, cookieless ping when a page loads, which sets no cookies and does not identify you; Google uses it to estimate overall visitor numbers.

The website also contains a hidden field to block spam. It does not collect any information about you.

We use your information to:

• reply to your enquiry and arrange a consultation if you would like one
• provide your medical care if you become a patient, and keep accurate clinical records
• handle billing and correspondence with your insurer, if you are insured
• meet our legal and professional obligations
• understand how the website is used so we can improve it, where you have agreed to analytics cookies

We do not sell your information, and we do not use it for marketing unless you have asked us to.

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we must have a lawful basis for using your information:

• Responding to enquiries: our legitimate interest in replying to people who contact us, and taking steps at your request before you become a patient.
• Providing care: the performance of our agreement with you. For health information, the provision of health care by a health professional who owes you a duty of confidentiality.
• Legal and regulatory duties: compliance with our legal obligations, such as keeping medical records and responding to regulators.
• Analytics cookies: your consent, which you can withdraw at any time.

Health information is a special category of personal data and is given extra protection by law. It is treated in confidence, in line with the General Medical Council's guidance on confidentiality, and is only shared with people directly involved in your care or where the law requires it.

The enquiry form is not intended for detailed medical information. Please share only what you need to for us to understand your enquiry; we will ask for any further details during your consultation.

We only share your information where it is needed, and we require anyone acting on our behalf to keep it secure and use it only for the purpose we have given. This may include:

• The London Clinic and other hospitals or clinics where your appointments, tests or treatment take place. When you are treated at The London Clinic, the hospital also holds records about you and has its own privacy notice.
• Other clinicians involved in your care, such as your GP, radiologists, pathologists and the multidisciplinary team, with your knowledge.
• Your insurer, if your treatment is covered by health insurance.
• Service providers who help us run the practice and website: Zapier (which passes enquiry form submissions to our inbox), Google (email, and Google Analytics as described in our Cookie Policy) and our website host.
• Regulators, courts or law enforcement, where we are required to by law.

Some of our service providers, including Zapier and Google, may process information outside the UK, mainly in the United States. Where this happens, the transfer is protected by safeguards approved under UK law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

• Enquiries that do not lead to a consultation: up to 12 months, then deleted.
• Medical records: for the periods recommended for medical records in the UK, which for adults is usually at least 8 years after treatment ends, and longer for some conditions, including cancer.
• Financial records: for 6 years, as required for tax purposes.
• Analytics data: up to 14 months.

We use appropriate technical and organisational measures to protect your information, including encrypted connections to this website and restricted access to our inbox and records. No method of sending information over the internet is completely secure, so please avoid including sensitive details in emails if you can; you can always call us instead.

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is inaccurate or incomplete
• ask us to delete your information, where we have no legal reason to keep it
• ask us to restrict or stop using your information in certain circumstances
• object to our use of your information based on legitimate interests
• ask for information you have given us to be transferred to another organisation
• withdraw your consent at any time, where we rely on it

To make a request, contact Katie Fraser at 145harleystreet@gmail.com or write to us at the address above. We will respond within one month and will not usually charge a fee. We may ask you to confirm your identity before releasing any information.

We only use analytics cookies if you agree to them. Without your consent, only an anonymous, cookieless ping is sent to Google Analytics. Our Cookie Policy explains the cookies we use and how to change your choice.

This website links to other websites, such as the NHS, charities and news publications. We are not responsible for the privacy practices or content of those websites, and a link does not mean we endorse them.

Some pages include content from other providers, such as YouTube videos, a podcast player and a Google map. Videos, the podcast player and the map only load when you choose to open them. When they load, those providers may collect information under their own privacy policies.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

We may update this policy from time to time. The date at the top shows when it was last changed.